Shipping policy

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

During high order volume periods, processing may take slightly longer, but we will always keep you updated.


Shipping Time

Shipping times vary depending on your location and supplier availability:

  • United States: 7–15 business days
  • International: 10–25 business days

Please note that these are estimated delivery times and may vary due to customs delays or carrier issues.


Shipping Costs

  • Shipping is free 
  • Any applicable shipping fees will be shown at checkout before purchase

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking updates may take 2–5 days to appear.


Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us within 12 hours of placing your order.


Lost or Stolen Packages

We are not responsible for packages marked as delivered but lost or stolen. If this happens, please contact the carrier directly. We will assist where possible.


Customs & Import Taxes

International orders may be subject to customs fees or import taxes. These charges are the responsibility of the customer and vary by country.


Delays

Shipping delays can occur due to:

  • High order volume
  • Weather conditions
  • Customs processing
  • Carrier delays

We appreciate your patience and will do our best to keep you informed.


Contact Us

If you have any questions about shipping, please contact us:

Email: info@discoverykart.com